Your home for complete Family Medicine care.
The physicians and staff of Regional West Physicians Clinic-Family Medicine, welcome you to our clinics. Our providers care for all members of your family, including newborns, children, teens, adults, and seniors. Your family's health and well being is our primary concern.
- Preventative care and checkups
- Acute illness care for children and adults
- Chronic disease management
- Newborn and pediatric care
- Geriatric care
- Fracture care
- Minor medical procedures
- Annual physicals (health maintenance, work, school, or insurance)
- Women's health (annual pelvic exams, Pap smears, and family planning)
- Obstetrics (pregnancy through delivery): Lodewyk Papenfus, MD
- Cancer screening
- Laboratory services
We would appreciate a 24-hour advance notice for all appointment cancellations so we can offer that time to another patient.
Please check in 30 minutes before your appointment to fill out basic information and complete your registration. You will be asked to complete an Acknowledgement of Privacy Notice and a Consent to Treat Form. If you need to forward medical records from another provider, you may print off and use the Authorization to Release Medical Records. Please allow time for processing this form, if possible.
Payments and Billing
Charges are payable at the time treatment or services are given. Patients with insurance are expected to pay the amount of their insurance co-pay at the time of service. Patients without insurance are expected to pay in full the day services are provided. We realize that medical services are not always planned for, and payment plans are available. For billing questions, please call 308-630-2930.
In some cases, diagnostic tests may need to be sent to other specialized facilities, which will bill you separately for their services.
As a convenience to our patients, Regional West Physicians Clinic-Family Medicine will file insurance claims with both your primary and secondary carriers. Any remaining balance after a response from your insurance company will be your responsibility.
To refill a prescription, please contact your pharmacy which will then call us to confirm the refill. Please allow two business days to process a refill request. If it has been a year or more since you were seen in the clinic, you will need to set up an appointment before refills are authorized.
Please arrange to request your prescription refills Monday through Thursday. We cannot guarantee same day refills on Friday.
If you receive prescriptions by mail, please bring the appropriate forms with you to your visit and your provider can complete the order at that time.
Since illness and injury don't always strike during office hours, our walk-in Urgent Care clinic is open days, evenings, and weekends. Because the clinic is part of the Regional West Physicians Clinic family, visits are automatically noted in your chart and provide for seamless follow-up care with your Regional West Physicians Clinic family physician.
Appointment No-Shows and Late Arrivals-It is the policy of Regional West Physicians Clinic to monitor and manage appointment no-shows and late appointments. Any patient who arrives 15 minutes after their scheduled appointment time is considered late for his or her appointment. Regional West Physicians Clinic will make reasonable efforts to accommodate the patient within the patient session or to reschedule the patient at the earliest possible time, based on the nature of the presenting reason for the visit and the patient’s wishes.