Patient Entry Into the Medical Center

Medical Patient

If your call concerns a MEDICAL patient, you will be connected with an on-call hospitalist (for patient acceptance) and the house supervisor (for bed placement). The charge nurse for the floor/unit to which the patient will be assigned will also be immediately conferenced-in, ensuring that the chief complaint/diagnosis information is delivered just one time.

The Transfer Center Specialist (TCS) monitors the call, ensuring the information exchanged is made available in follow-up calls placed (as applicable) to main admitting, Emergency Department admitting, case management and the Emergency Department nursing station. Main admitting assigns a specific patient account number immediately upon contact with the Transfer Center, ensuring the rapid and accurate tracking of patient activities and information.

Trauma Patient

If your call concerns a TRAUMA patient, you will be immediately connected with an Emergency Department physician. As an advanced trauma center, Regional West Medical Center accepts all trauma patients. Bed acceptance will be handled by follow-up telephone calls placed by the TCS and the House Supervisor, if necessary. The follow-up calls will include communicating to the sending physician/nurse of the patient’s arrival and bed placement.