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4021 Avenue B
Scottsbluff, NE 69361
United States



Billing Questions

Do you have a question on your bill? Please call 308-630-3900 for assistance

Hospital Costs

Your hospital bill covers services provided by the hospital such as: room, nursing care, meals, housekeeping, and linen. It may also include services ordered by your physician, for example: X-rays, laboratory tests, medical supplies, oxygen, or other items.

The hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other specialists. You will receive separate bills from these physicians.

Click here for a price estimate.

Estimated Hospital Costs for Non-Emergency Outpatient Care

After your healthcare provider orders a non-emergency, outpatient medical service or procedure, Regional West will contact your insurance provider to verify your benefits and get an estimate of the amount you will be responsible to pay. However, the actual out-of-pocket cost for a procedure may vary after you receive the estimate. Estimates are based on non-emergent outpatient hospital charges for anticipated routine care and recovery.

Actual charges are determined by your individual condition, physician preferences for medication, the amount and type of supplies required for your care, actual length of stay, unknown circumstances or complications, complexity of your procedure, and other variables. If these key components differ from those used to prepare your estimate, the final hospital bill, and your financial responsibility, may differ from the initial estimate.  Any payment made at the time of service will be applied to the final bill. 

Estimated Financial Responsibility

When a Regional West scheduler calls to schedule your exam or procedure, you will be advised of your estimated deductible, coinsurance, copay or other financial responsibility, as verified by your insurance company.

Payment Due at Time of Admission 

The actual hospital charges for your exam or procedure will be reflected on the final bill. At check-in you will receive a written estimate indicating your financial responsibility for the test or procedure, based on the information provided by you and/or your health care provider and your insurance company. The following payment options will be available to you at the time of check-in:

  • If payment is made on the service date, you will receive a discount of 12% from the total estimate amount

You also have the option to go to the cashier/financial assistance office to arrange for payments or financial assistance in accordance with Regional West Medical Center’s Financial Assistance Policy.

Price information should not be used alone when making health care decisions. Please talk to your doctor or other health provider to help you make the most informed healthcare decisions for your specific circumstances.

If you have insurance 

If you have questions about your health insurance deductible, coinsurance, benefit limits, co-payment, or what your insurance will cover for this service or procedure, please contact your insurance company or health plan.

If you are uninsured 

If paying your healthcare expenses will create a financial hardship for you, we will work with you to apply for assistance and/or set up a payment plan.

Financial Assistance Program

The mission of Regional West Health Services is to provide exceptional and cost-effective health care to residents of the communities we serve regardless of their ability to pay. Patients who cannot pay for all or a portion of their medical care may apply for assistance by completing a financial assistance application. Applications and copies of the financial assistance policy can be obtained through one of the following ways:

  • Calling 833-661-1846
  • Emailing
  • Visiting the financial assistance office at 4021 Avenue B, Scottsbluff, Nebraska
  • Sending a written request to FAST, 4021 Avenue B, Scottsbluff, Nebraska 69361

Our Financial Counselors will treat you with dignity and respect regardless of your ability to pay. Customer Service Representatives will assist you with questions concerning charges, payments or any other concerns you may have. 

Financial Counselors are available from 8 a.m. to 4:30 p.m. Monday through Friday to answer questions and assist you with completing the application. 

Haga clic aquí para obtener la información anterior en español.

Financial Assistance Policies & Forms

General Information Fact Sheet-English

Información general Hoja informativa-Español

Financial Assistance Policy # 105-0-10-English

Política de asistencia financiera # 105-0-10-español

Plain Language-English

Lenguaje sencillo-español

Financial Assistance Application-English 

Solicitud de asistencia financiera-español

Medicare & Medicaid Policies

Commercial Insurance

Liability Insurance

Workers’ Compensation