An exceptional patient experience doesn’t happen by accident. It takes the dedication, commitment, and education of each and every staff member. At Regional West Medical Center, our goal is that our patients receive outstanding, compassionate care and excellent service from every person with whom they come in contact while they are here.
Regional West Medical Center is committed to improving the quality of customer service provided to our patients and to each other. Excellent customer service is not only essential for our survival as a health care organization, but it is the right thing to do.
Our customer service initiative, Service Excellence, is a program that teaches our employees how to provide the best customer service possible. Service Excellence means that we work tirelessly to be an exceptional place for patients to receive care, for employees to work, and for physicians to practice medicine.