We want to hear from you if you have concerns about your care, or if you have any needs that are not being addressed while you or a loved one is a patient at Regional West. Any patient, visitor, or family member is encouraged to express their concerns by contacting:

Regional West Guest Relations Department
Guest.Relations@rwhs.org
Or dial Ext. 1442 or 308-630-1442 (during regular business hours)

Regional West in-house supervisor (after regular business hours)
Dial Ext. 1818, then enter pager 149 when prompted

If for some reason your concerns have not been resolved, you may contact CIHQ:

CIHQ Complaint Process
Informing Patients of the Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
Information on how to contact CIHQ to file a complaint must be provided as follows:

Online https://cihq.org/complaint

Mail
Center for Improvement in Healthcare Quality
P.O. Box 3620 McKinney, TX 75070
Attn: Chief Executive Officer

Phone 512-661-2813