We want to hear from you if you have concerns about your care, or if you have any needs that are not being addressed while you or a loved one is a patient at Regional West. Any patient, visitor, or family member is encouraged to express their concerns by contacting:

Regional West Guest Relations Department
Guest.Relations@rwhs.org
Or dial Ext. 1442 or 308-630-1442 (during regular business hours)

Regional West in-house supervisor (after regular business hours)
Dial Ext. 1818, then enter pager 149 when prompted

If for some reason your concerns have not been resolved, you may contact CIHQ:

CIHQ Complaint Process

Informing Patients of the Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.

Information on how to contact CIHQ to file a complaint must be provided as follows:
Online https://cihq.org/complaint

Mail
Center for Improvement in Healthcare Quality
P.O. Box 3620 McKinney, TX 75070
Attn: Chief Executive Officer

Phone 512-661-2813

The Joint Commission Complaint Process

The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt, and review of your concerns.

Click here to submit a NEW patient safety event or concern.

We do not accept faxed or emailed submissions

Mail to:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

By policy, The Joint Commission cannot accept copies of medical records, photos or billing invoices and other related personal information. These documents will be shredded upon receipt.