We want to hear from you if you have concerns about your care, or if you have any needs that are not being addressed while you or a loved one is a patient at Regional West. Any patient, visitor, or family member is encouraged to express their concerns by contacting:
Regional West Guest Relations Department
Or dial Ext. 1442 or 308-630-1442 (during regular business hours)
Regional West in-house supervisor (after regular business hours)
Dial Ext. 1818, then enter pager 149 when prompted
If for some reason your concerns have not been resolved, you may contact The Joint Commission:
At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
The Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Callers will receive automated instructions on how to file a report or concern.