What kind of smartphone or tablet do I need in order to use the TytoHome™ exam kit and Regional West Connect app?

The TytoHome™ platform currently works on the following:

• Apple iOS
  •  iPhone 6 or higher
  •  iPad Mini 4 or higher
  •  iPad Air or higher
  • iPod Touch 6 or higher
• Android
  • Samsung S5, S6+, A7, J7
  • Note 5 or higher
  • Xiamoi Redmi Note 4 or higher
  •  MI 5 or higher
  • LG G4 or higher

Whom do I contact if I need assistance setting up my TytoHome™ exam kit or need technical support?

Please contact regionalwestconnect@rwhs.org if you have questions about using the device.

What exams can be performed with the TytoHome™ exam kit?

The exam kit can be used to enhance any acute/urgent care (but non-emergency) medical need. The kit includes an otoscope (to examine ears), a tongue depressor (to examine throat), a stethoscope (to listen to heart, lungs, and abdomen), a basal thermometer, a digital camera (to examine skin and throat), and a rechargeable battery.

What type of conditions can be diagnosed using the TytoHome™ exam kit?

The TytoHome™ exam kit can be used to enhance non-emergency exams, including:

• Aches and pains
• Cold and flu
• Coughs
• Ear infections
• Pink eye
• Rashes
• Sinus infections

In some cases, a provider may not be able to diagnose remotely and may request an in-person visit.

Is the TytoHome™ exam kit comparable to exam tools used in an office visit?

Yes! The TytoHome™ exam kit contains wireless, FDA-approved diagnostic devices that are designed to replicate those used during a regular office exam. This kit allows your provider to receive body temperature; high quality digital sounds of the heart, lungs, or abdomen; and high quality digital images and video of the ears, throat, and skin.

Can I get a prescription from a virtual exam?

Yes. If your provider feels it is necessary based on your virtual visit, he/she can prescribe the appropriate medication and send it to the pharmacy of your choice.

Is your information secure (HIPPA compliant) doing a virtual exam?

Yes, all exam data captured, stored, and transmitted is done so on the HIPAA-compliant cloud platform for TytoHome™, so you can be confident that your family’s health data is private and secure.

Who gets to see my data from a virtual exam?

Exam data is sent via an encrypted, secure network to the providers of your choice and is stored on the HIPAA-compliant cloud for TytoHome™. Only you and your provider determine who will have access to your medical records.

Click here to view and print the list of frequently asked questions.