Appointments

We would appreciate a 24-hour advance notice for all appointment cancellations so we can offer that time to another patient.

 

New Patients

Please check in 30 minutes before your appointment to fill out basic information and complete your registration. You will be asked to complete an Acknowledgement of Privacy Notice and a Consent to Treat Form. If you need to forward medical records from another provider, you may print and use the Authorization to Release Medical Records. Link to: https://www.rwhs.org/patients/medical-record-request  Please allow time for processing this form, if possible.

 

Payments and Billing

Charges are payable at the time treatment or services are given. Patients with insurance are expected to pay the amount of their insurance co-pay at the time of service. Patients without insurance are expected to pay in full the day services are provided. We realize that medical services are not always planned for, and payment plans are available. For billing questions, please call 308-630-2930.

In some cases, diagnostic tests may need to be sent to other specialized facilities, which will bill you separately for their services.

 

Insurance

As a convenience to our patients, Regional West Physicians Clinic-Family Medicine will file insurance claims with both your primary and secondary carriers. Any remaining balance after a response from your insurance company is your responsibility.

 

Medication Refills

To refill a prescription, please contact your pharmacy, which will then call us to confirm the refill. Please allow two business days to process a refill request. If it has been a year or more since you were seen in the clinic, you will need to set up an appointment before refills are authorized.

Please arrange to request your prescription refills Monday through Thursday. We cannot guarantee same day refills on Friday.

If you receive prescriptions by mail, please bring the appropriate forms with you to your visit and your provider can complete the order at that time.

 

Since illness and injury don't always strike during office hours, our walk-in Urgent Care (Link to: https://www.rwhs.org/services/other-services/urgent-care) clinic in Scottsbluff is open days, evenings, and weekends. Because the clinic is part of the Regional West Physicians Clinic family, visits are automatically noted in your chart and provide for seamless follow-up care with your Regional West Physicians Clinic family physician or provider.
 

Appointment No-Shows and Late Arrivals-It is the policy of Regional West Physicians Clinic to monitor and manage appointment no-shows and late appointments. Any patient who arrives 15 minutes after their scheduled appointment time is considered late for the appointment. Regional West Physicians Clinic will make reasonable efforts to accommodate the patient within the patient session or to reschedule the patient at the earliest possible time, based on the nature of the presenting reason for the visit and the patient’s wishes.