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Service Excellence

Regional West Medical Center
4021 Avenue B
Scottsbluff, Nebraska 69361
308.630.1021

Service Excellence is Regional West Health Services' commitment to and focus on excellence. Service Excellence uses practices and processes that have been proven successful to provide the best health care experience for every patient, an optimal career experience for every employee and challenging professional opportunities for each physician.

Service Excellence is based on six pillars - service, quality, people, financial, growth and community. Teams of employees and physicians initiate changes that enable Regional West to serve patients better. Some of the changes they have made include the One Call patient scheduling service, the valet who will park your car for free from 5:30 a.m. to 5:30 p.m. each weekday and the rule of taking lost patients and visitors to their destination rather than pointing and directing. Other teams have improved making wrongs right, physician satisfaction with the hospital and communications both in the hospital and with the community. The recognition and rewards team has the fun job of rewarding employees for going the extra mile with gifts and prizes, gift certificates, lunches and snacks.

Patients at Regional West Medical Center expect quality health care. They expect our nurses to be highly trained, competent health care professionals. Patients expect that our respiratory therapists and radiology technologists will have the best equipment possible.

What patients may not expect is to be very satisfied with the complete health care experience in not only the quality of care, but in the customer service provided. Service Excellence ensures that each patient will always receive the highest level of customer service.

Approximately two-weeks after you receive a medical service at the hospital, you will be mailed a customer satisfaction survey from an independent survey company. If you choose, it will be completely confidential. This survey is very important to us and is used to continually improve our services. We value your comments and do consider each and every one.



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© 2006 Regional West Medical Center   ~   4021 Avenue B   ~   Scottsbluff, NE 69361   ~   (308) 635-3711